Privacy Policy

Effective Date: July 30, 2026

Last updated: July 30, 2026

Clueless Escape Rooms respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a reservation, purchase a gift card, submit a contact form, attend an event, or communicate with us by email, telephone, or text message.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, telephone number, billing information, reservation details, event or group information, gift card purchase information, and the contents of messages you send to us.

We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited, referring page, and approximate location derived from an IP address.

Booking Information

When you make or manage an escape room reservation, we may collect the contact and booking information needed to confirm the reservation, process payment, communicate changes, provide reminders, and support your visit. Payment information may be processed by a third-party payment or booking provider. Clueless Escape Rooms does not intentionally store complete payment card numbers on its own systems.

Contact Forms

When you submit a website contact form, we collect the information you enter so we can respond to questions, assist with reservations, coordinate team-building or group events, address customer service matters, and maintain appropriate business records.

Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and support security. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

Analytics

We may use website analytics services to understand how visitors use our site. Analytics providers may collect information such as pages viewed, time spent on the site, device type, browser type, and general location. We use this information to maintain and improve the website and customer experience.

Email Communication

We may use your email address to send reservation confirmations, receipts, booking updates, customer service responses, event information, and other transactional messages. If we send optional promotional email, you may unsubscribe using the instructions in that message.

SMS Communication

If you affirmatively opt in to receive text messages, Clueless Escape Rooms may send reservation confirmations, reservation reminders, booking updates, event coordination messages, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell or rent SMS opt-in data. Additional details are available in our SMS Messaging Policy.

How We Use Information

Provide and manage escape room reservations and team-building events.
Process payments and gift card purchases.
Send confirmations, reminders, receipts, and booking updates.
Respond to customer questions and contact form submissions.
Maintain, secure, analyze, and improve our website and services.
Comply with legal obligations and enforce our agreements.

Information Sharing

We may share information with service providers that help us operate our business, such as website hosting, booking, payment processing, email, analytics, and customer support providers. These providers may use information only as necessary to perform services for us.

We may also disclose information when required by law, to protect the safety and rights of Clueless Escape Rooms or others, in connection with a business transfer, or with your direction or consent. We do not sell personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with law, and fulfill the purposes described in this policy.

Your Choices

You may request access to, correction of, or deletion of personal information by contacting us. Some information may be retained when required for legal, security, accounting, or legitimate business purposes. You may control browser cookies through your browser and may opt out of email or SMS communications using the instructions provided in those messages.